Payments & Refunds
Clear prices, account delivery and help when something goes wrong.
Last updated: October 20, 2026
1. Seller and contact
For Stripe purchases, your seller is RFNX777 LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States. For Tebex purchases, Tebex is the merchant of record; its identity and purchase terms are shown at checkout. For help with points delivery, cancellations or complaints, email [email protected]. Include your order reference and a description of the issue. Never send your password, full card number or security code.
2. Prices and payment methods
The Buy points page shows the current package price and currency before checkout. Advertised package prices include applicable VAT. Pix package prices include IOF, with that cost borne by Isara. Your bank or wallet provider may separately apply currency-conversion or other fees outside our control.
Choose Stripe or Tebex before checkout. Stripe offers cards, Apple Pay, BLIK and Pix where supported. Tebex offers the payment methods available for your country and account, which may include PayPal and paysafecard. The final checkout shows the actual methods and amount. Purchases are one-time payments, not recurring subscriptions.
3. Delivery to your account
Check that you are signed in to the intended Isara account before buying. Points are normally credited automatically after successful payment is confirmed by the provider. Some methods remain pending while confirmation is processed. A redirect, screenshot or QR code alone does not confirm payment.
If you have paid but do not see your points, check your payment-status page and account balance, then contact us. Do not pay a second time to fix a missing credit. We investigate delivery failures and correct them or provide an appropriate refund. Payments made before launch credit Store points; they do not grant early access to the game world.
4. Points and Store purchases
Points are used for the digital offerings described in the Store. Buying points does not deliver in-game gold, and we do not offer a cash-out service. Statutory refund rights remain unaffected. Each item or service has its own stated requirements. Review the description before redeeming points. A promotional image of coins or a pouch represents points, not a delivery of gold items.
5. Cancellation and withdrawal
Mandatory consumer rights apply. Consumers in the EU/EEA generally have a 14-day withdrawal period for distance contracts, subject to the rules and exceptions for the particular digital content or service. Other countries may provide additional rights.
Payment or crediting points alone does not waive a statutory right of withdrawal. An exception for immediate supply of digital content applies only where all legal conditions have been met, including prior express consent, acknowledgement of the loss of that right and the required confirmation. Your rights depend on the applicable law and the content or service purchased.
To withdraw, send an unambiguous statement to [email protected], identifying the order and purchase date. You may use this wording: “I wish to withdraw from my purchase of [package], ordered on [date], order reference [reference]. My name is [name] and my account email is [email].” No particular wording is required.
6. Refunds and complaints
Contact us about duplicate charges, unauthorised payments, missing delivery or a digital product that does not match its description. Mandatory remedies for defective or non-conforming digital content and services remain available, even when a withdrawal exception applies.
Approved refunds are normally returned through the original payment method. For a valid statutory withdrawal, we refund within the applicable legal deadline, normally 14 days after receiving notice. Your provider may take additional time to display the funds. A refund may require removal of the corresponding points or cancellation of the refunded entitlement, as permitted by law. This does not affect unrelated purchases.
Refund and dispute requests are assessed against the applicable law and transaction and delivery records. Account restrictions do not remove mandatory consumer rights. You remain entitled to contact your payment provider and use any applicable legal remedies; contacting us first is encouraged, not a condition for those rights.
7. Related information
Read our Terms of Service and Privacy Policy. These policies do not limit mandatory consumer protections in your country.